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SDL Support

Our technical and client services professionals are focused on making sure you get the maximum value from your SDL products and services.

SDL Product Release Policy

Access your SDL Support Account

The SDL Customer Gateway

The primary means of engaging with Support is the SDL Customer Gateway.
Website: https://gateway.sdl.com

You can use the public area of the Gateway without a Support & Maintenance agreement. To use full functionality of the Gateway however, your company must have a valid Support & Maintenance agreement and you will have to log in to the site via your personal SDL ID.

For Translation Productivity customers without a Support Contract:
Translation Productivity includes: Trados Studio, Studio GroupShare, Passolo, MultiTerm and LanguageCloud

SDL Community
Installation Help
License Help

For more information on Translation Productivity support offerings, conditions and benefits visit our dedicated website.

How to Log In

This tutorial shows you how to login to the SDL Customer Gateway by first accessing your SDL ID and where to access My Support, the Community, Knowledge Articles and Technical Docs.

View the tutorial here.

No access?
If your company has a Support & Maintenance agreement but you cannot access our online Support system then you may not be registered as an authorized user. Contact your administrator for access or contact SDL Customer Support at supportmanagers@sdl.com for assistance.

Note: Support documentation and communities are only provided in English.